30 WINTER2019 The Mercedes-Benz Castle Hill Service Centre provides a one-stop-shop for all your needs from service and repairs to parts and accessories and more. WORDS Bruce Nelson PHOTOS Mercedes-Benz Castle Hill SERVICE AND OPERATIONS MANAGER GINO PAGLIA says it’s the people that make for great service, and his team of 35 are all committed to providing the best possible customer experience. The Castle Hill Service Centre covers after-sales, Pre-Owned care, reconditioning and detailing, and along with the Seven Hills Vans Service Centre covers all new car preparation, pre-delivery and detailing. “We’re working with people and their specific needs every day so it’s important to have the right culture and be supportive of each other,” Gino says. “From our management down to our apprentices we all pull together to deliver on the Mercedes-Benz brand promise to make sure customers leave happy and recommend us to their family and friends.” The Castle Hill Service Centre provides a range of after-sales products and services to ensure the dream of driving a Mercedes-Benz continues throughout the life of your vehicle. When it comes to service, Mercedes-Benz Service Solutions is the easiest way to manage your vehicle’s standard scheduled servicing and maintenance. With pay-as-you-go or upfront payment, you can choose from two to five years of essential servicing for your Mercedes-Benz. “The Castle Hill workshop has 17 state-of-the-art service bays to ensure your car receives the best possible care, and the technology behind what we do is world-leading,” Gino says. POWER TO THE PEOPLE